Refund policy

Refund policy

30-day returns on unopened products
You can request a refund within 30 days of delivery if your product is unopened and in its original sealed condition. For hygiene and safety reasons, we can't accept or refund opened products.

How to request a refund
Email info@fayedaily.com with your order number and a photo showing the unopened product. We'll reply within 2 business days. If your request is approved, we'll email you return instructions. Please don't send anything back before you hear from us, as returns sent without approval can't be accepted.

Conditions
- Requests must be made within 30 days of the delivery date.
- Every jar must be unopened and sealed. Bundle orders must be returned complete.
- Return shipping is paid by the customer. Original shipping fees are non-refundable.
- Refunds are issued once we receive and inspect the return.

Damaged, incorrect or missing orders
If your order arrives damaged or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or refund you in full, including shipping. If your order hasn't arrived within 15 business days of your order date, contact us and we'll trace it, then replace or refund it.

Cancellations
You can cancel for a full refund any time before your order ships. Orders are usually processed within 1-2 business days, so contact us as soon as possible.

Refund timing
Approved refunds go back to your original payment method within 10 business days of us receiving your return. Your bank or card provider may take a few more days to post it.

Questions
Email us at info@fayedaily.com and we'll help.