Shipping policy
faye daily Shipping Policy:
Order processing
Orders are processed and shipped within 1-2 business days of being placed. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or public holiday begin processing the next business day.
You'll receive an order confirmation email as soon as your order is placed.
Delivery times
Once shipped, orders take an average of 7-10 business days to arrive.
| Stage | Estimated time |
|---|---|
| Order processing | 1-2 business days |
| Shipping | 7-10 business days |
| Total from order date | 10-14 business days |
These are estimates, not guaranteed delivery dates.
Shipping destinations and rates
We currently ship to addresses in the United States only. Choose from two shipping options at checkout:
| Shipping option | Cost (USD) |
|---|---|
| DHL International Shipping | $9.99 |
| DHL Priority International Shipping | $11.99 |
Order tracking
You'll receive a shipping confirmation email with a tracking number as soon as your order ships. Tracking can take a few days to show its first update, so there's no need to worry if it looks quiet at first.
If you can't find the email, check your spam or promotions folder before getting in touch.
Delays
Carrier delays, severe weather and busy periods such as holidays can occasionally add time to delivery. If anything holds up your order before it ships, we'll email you with an update.
If your order hasn't arrived within 15 business days of your order date, contact us and we'll look into it right away.
Address changes and incorrect addresses
Please double-check your shipping address at checkout. If you spot a mistake, contact us right away and we'll do our best to update it before your order ships. Once an order has shipped, the address can't be changed.
We can't take responsibility for orders delivered to an incorrect address entered at checkout. If a package is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipping, and an additional shipping fee may apply.
Lost or damaged orders
If your order is lost in transit or arrives damaged, we'll send a replacement or refund you in full.
- Damaged on arrival: email us within 7 days of delivery with your order number and photos of the damage.
- Marked as delivered but missing: check around your property, with neighbors and with your local post office first. If it still hasn't turned up, contact us and we'll help.
- Lost in transit: if tracking stops updating or your order passes the 15 business day mark, contact us and we'll trace it.
Contact us
Questions about your order? Email us at info@fayedaily.com with your order number and we'll be happy to help.